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Returns & Exchanges

We want you to be totally satisfied with your order, so all SimplyMakeup.com purchases are backed by our 100% satisfaction guarantee. If you are not satisfied with any item you have purchased from SimplyMakeup.com, you may return it within 30 days of the ship date to receive a replacement, refund or in-store credit.

Unopened items can be returned for a refund, while opened items can only be returned for in-store credit or exchange. Unfortunately, sale items are not eligible for return.

Orders that include a free gift

If you received a free product or gift with your purchase, you must include it with your return shipment in order to be eligible for a return.

Return Process

To return items to SimplyMakeup.com, please follow these simple steps:

  1. Fill out our Return Form below to request a return.
  2. We will email you with instructions on how to return the item to us.
  3. Once we receive the original item, your return will be processed and you will receive a confirmation by email. Your account will be credited within 30 days, but we regret that we are unable to refund shipping and handling fees unless the return was a result of our error (for example, if we sent the wrong item or the order was damaged in transit).

Return Form

Name:

Email:

Order Number:

Which items would you like to return?

Please state the reason for the return:

Would you prefer…